Question 1

How will I know my car has arrived and what if I need to contact the driver ?

Accepted Answer

If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location.
 
If you need to contact your driver, the best number to call will be listed in the SMS alert.

Question 2

Are there additional fees ? ( Ans: Yes).... Is gratuity included ? ( Ans: No)

Accepted Answer

We show you your estimated total upfront, which includes all charges. (via Email or Text)
 
After hours Surcharges. 11:00 p.m. - 5:30 a.m. ($5.00 - $10.00) depending upon pickup/drop-off location.
 
PAYMENTS, Cash or Online: An additional GRATUITY / Tip (20% - 30%) should be added to your total.

Question 3

Does the driver accept credit cards or cash ?

Accepted Answer

Our drivers accepts payments via cash , all major Credit & Debit Cards, and Zelle.

Question 4

What if my flight is early or delayed ?

Accepted Answer

We ask for your flight information when booking your ride. This information allows us to track your flight - so early or late - when your flight arrives we'll be there.
 
We keep track of all incoming flights, but we are not responsible for diversions / Customs / Baggage.
 
For Domestic Arrivals: 40 min FREE TIME is given from the scheduled arrival time posted by the Airline, unless you notify us prior your arrival of unexpected change on your arrival due to your departure circumstances.
 
For International Arrivals: 1 Hour FREE TIME is given from the scheduled arrival time posted by the airline.
 
After the AIRPORT FREE TIME is elapsed, waiting time will get charged.

Question 5

About Curbside / Inside Pickup ?

Accepted Answer

Curbside pickup, Your reserved vehicle will be waiting for you at the Airport Cell Phone Lot... After you claim your baggage and you're ready, please contact us immediately. 
 
For inside pickup: We DO NOT CURRENTLY PROVIDE THAT SERVICE.

Question 6

I have a small child, do I need to bring my own seat ?

Accepted Answer

You can reserve a child seat during the booking process, at no additional fee.
 
In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat.

Question 7

I have a pet, do I need a crate ?

Accepted Answer

Yes, Please note that all pets must be kept inside a crate for the duration of the trip.
This policy does not apply to service dogs.

Question 8

Can I add a grocery stop during the trip ?

Accepted Answer

Unfortunately, we are unable to accommodate stops for groceries due to our insurance policy.

Question 9

Reservations / Cancellation.

Accepted Answer

Reservation less than 6 hours in advance Policy:
 
Deposit is required: In order to reserve your ride service, we require a 35% deposit at the time of booking, This deposit is Non Refundable and Non Transferable. We accept all major Credit & Debits Cards, Zelle.
 
Cancellation Policy: 12 hours prior to pick up.
 
In the event that you need to cancel your reservation, you will need to send a cancellation " 12 hours to pick up via":
 
Email to   GoExpressOne@Gmail.com  or
TEXT  239-464-7577 by the person who originally made the reservation

239-464-7577

Fort Myers Airport Car Service.

Frequently asked questions