Contact Us:

Fort Myers Int'l  Airport

Go Express One LLC

 

GoExpressOne@Gmail.com

 

Tel : 239-464-7577

        239-800-9009

RSW  Ground  Transportation

Your Fort Myers Airport Ride

Frequently Asked Questions :

01

IHow will I know my car has arrived and what if I need to contact the driver ?

 

If you've provided us with your mobile number, you will receive an SMS alert to let you know your driver is on the way and again when they arrive at your pickup location.

If you need to contact your driver, the best number to call will be listed in the SMS alert.

 

02

Are there additional  fees ?  (ans: yes)...  Is gratuity included ?  (ans: no)

 

We show you your estimated total upfront, which includes all charges. (via Email or Text)

After-hours Surcharges. 11:00 PM - 5:00 AM ($5.00 - $10.00) depending upon pickup/ drop-off  location.

 

PAYMENTS, Cash or  Online: An additional GRATUITY (15% - 25%) should be added to your total.

Additional Stops: Charges for additional stops are generally $5.00 -$15.00 depending upon the waiting time, (Example Stop for grocery: Fist 20 min FREE then next 20 min increment $5.00 )

03

Does the driver accept credit cards or cash  ?

 

Our drivers do accept payments in cash and all major Credit & Debit Cards.

 

04

What if my flight is early or delayed ?

 

We ask for your flight information when booking your ride. This information allows us to track your flight - so early or late - when your flight arrives we'll be there.

We keep track of all incoming flights, but we are not responsible for diversions / Customs / Baggage

For Domestic Arrivals: 40 minute FREE WAIT TIME is given from the scheduled arrival time posted by the Airline, unless you notify us prior to your arrival of unexpected change on your arrival due to your departure circumstances. 

 

For International Arrivals: 1 Hour FREE WAIT TIME is given from the scheduled arrival time posted by the Airline.

After the AIRPORT FREE TIME is elapsed, waiting time will get charged.

Go Express One LLC. shall not be liable for circumstances beyond its control due to Airline delays, luggage delays, traffic, weather, road conditions and breakdowns.

05

About Curbside / Inside  Pickup ?

 

Curbside pickup, Your reserved vehicle will be waiting for you at the Airport Cell Phone Lot.. After you claim your baggage and you're ready, please contact us immediately. "No additional charge."

For Inside pickup , Your chauffeur will meet you at the carousel with a sign displaying your name. An ADDITIONAL CHARGE of  $10.00 will apply for this service.

 

06

I have a small child, do I need to bring my own seat ?

 

You can reserve a child seat during the booking process, at no additional fee.

In order to ensure the safety of the child and proper installation of the car seat, the driver may ask for assistance when installing the car seat.

 

07

Reservations made less than 12 hours in advance  Policy

 

Deposit is required: In order to reserve your ride service we require a 35% deposit at the time of booking, This deposit is Non Refundable and Non Transferable. We accept all major Credit & Debit Cards, PayPal , Venmo.

08

Cancellation Policy: 12 hours prior to pick up.

 

In the event that you need to cancel your reservation, you will need to send a cancellation "12 hours prior to pick up" via :

Email to GoExpressOne@Gmail.com   or 

TEXT : 239-464-7577    by the person who originally made the reservation.